Refund & Cancellation
Last Updated: March 14, 20261. D.O.A (Dead on Arrival) Policy
Products found to be defective immediately upon delivery must be reported within 48 hours. Vianet will facilitate testing and replacement through authorized brand service channels.
2. Shipping & Damage
Always inspect the condition of the shipping box before accepting delivery. Visible damage must be noted on the Proof of Delivery (POD) and reported to us with photographs.
3. Order Cancellations
- Pre-Dispatch: Orders can be cancelled within 4 hours of payment if the logistical process has not been initiated.
- Post-Dispatch: Orders already in transit cannot be cancelled. In special cases, returns may attract a 10-15% restocking fee.
4. Refund Process
Approved refunds will be processed via the original payment method (including Razorpay transactions) or as a credit note for future purchases. Processing time is typically 7-10 business days.
5. Warranty Support
Post-purchase warranty claims must be addressed directly with the brand's authorized service centers. Vianet will provide necessary documentation assistance.
About VIANET (Company Facts)
VIANET is a B2B tech and electronics distribution company based in Pune, India. We supply bulk consumer electronics, mobile accessories, audio products, and IT accessories to a vast network of dealers, retailers, and corporate buyers.
Our primary distribution territory is Maharashtra, including key cities such as Pune, PCMC, Mumbai, Nashik, Satara, Sangli, Solapur, Raigad, Ratnagiri, Sindhudurg, Dhule, Jalgaon, and Nandurbar. We also handle PAN India deliveries for corporate procurement.
We supply authentic products from over 30 global brands, including JBL, Bose, Marshall, Sennheiser, Harman Kardon, Sony, Portronics, Sandisk, and Amazon Echo. Official B2B warranties are provided on all products.
Retailers and businesses can register as a dealer via our website for exclusive MOP/DP pricing structures, or contact our Pune headquarters directly for bulk corporate gifting orders.